Bridging Services Linguistically

Submitted by Elisabeth Rodriguez on

Occasionally interpreter assistance is needed at the Library Desk but help isn’t always available. Identifying this opportunity, I designed a solution using Google Translate. I created a set of instructions with step-by-step directions for colleagues. Equipment purchased to support this solution were wireless mice & keyboards. This was necessary in order to facilitate sharing in the typing and browsing process. The outcome of the adoption of this approach to service has been successful. No complaints regarding the usage of this tool have appeared and transferable uses of the tool have been identified.  Google Translate has successfully assisted with clarification of name pronunciation. The wireless devices have assisted with learning at the Library Desk by allowing students to takeover navigating or searching during a research or service transaction. This collaborative approach to learning at the Desk supports power shifting/ empowerment of the student/learner, by allowing them to be the center of learning, i.e. Critical Pedagogy.

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Average: 5 (2 votes)


Elisabeth Rodriguez Thu, 02/16/2017 - 2:33pm

Although the solution and instructions were created by me, I listed contributors because I would not be able to carry out work without participation. Terry Newbury was the staff member who identifed a transferable use for Google Translate. Chris Zagar selected the equipment that fit and functioned perfectly. Donna Owens executed the purchase for the necessary devices quickly and thus supporting a timely implementation for the intervention. Without the participation of colleagues it is uncertian what would have happened to this idea.

Olga Tsoudis Mon, 02/20/2017 - 11:19am

Elisabeth, This is an excellent example that with the research of tools, we can have a smoother experience for our students. You make a powerful statement that the learner is empowered! Thank you for sharing! Smiles, Olga

Peter Turner Mon, 02/20/2017 - 3:46pm

I love what you've done, Elisabeth! You saw a need/problem, implemented a solution, and now see the benefits. Just wondering if there is some data that can be gathered to show the success of this. Number of students served in a week, with their feedback, perhaps? Any ways, well done.

Becky Baranowski Mon, 02/20/2017 - 6:04pm

Great idea! I really like that the learner becomes empowered.  I agree with Pete's statement and am wondering if you have any numbers.....just curious as to how many students have utilized this system.  I really like the example you provided for library vs. bookstore.  As educators, we need to keep in mind these differences when working with students from different countries and have english as a 2nd language.  I've had several times where students would use a different math notation than what we do here, and we have conversations about the different ways to write things in mathematics.  It's always a learning moment.  Thanks for sharing.