The EMCC “Ask Me” Team was created to help students with aspects of the enrollment cycle during the first week of classes.The first iteration of the Ask Me Model entailed long trainings for employees in order to master the concepts of different student affairs departments. The “Ask Me” Coordinating Team chose to take a different approach to welcoming students in order to quickly and efficiently give them “just in time answers”. First, the long training sessions were eliminated and volunteers were asked to become Ask Me Guides, not subject matter experts. Second, volunteers were deployed to high-traffic areas of the campus. Lastly and most importantly, walkie-talkies were purchased for volunteers to easily communicate with individuals from around campus that had greater expertise. By emphasizing the importance of teamwork and collaboration, employees no longer needed to thoroughly understand EMCC resources and services, they only needed to know how to refer students and exercise principles of service excellence to welcome our students back to campus. More information and survey data is attached.